Right to withdraw from the sales contract


In accordance with the Civil Code, the buyer has the right to withdraw from the sales contract (or part thereof relating to part of the goods), without giving any reason. The buyer may withdraw from the contract within 90 days of the date of receipt of the goods. Withdrawal from the contract of sale is excluded in the cases specified in the applicable legislation, in particular in the provisions of § 1837 of the Civil Code


The buyer will withdraw from the purchase contract by sending (handing over) a completed "Withdrawal Forms", preferably together with the goods it returns. Buyer physically receives a "withdrawal form" from the delivery of the goods.
In the event that the Buyer no longer has a "Cancellation Form", Buyer can obtain the form by contacting the Seller's Customer Line, by e-mail, by telephone or by mail. By contacting the customer line, the buyer will receive a new document entitled "Contract withdrawal form".
For withdrawal, the buyer can also use the model "Withdrawal Form" available at www.wood-online.eu

Returned goods

If the Buyer withdraws from the Purchase Agreement, Seller shall, without unnecessary delay, in his own best interest, together with withdrawal from the Purchase Agreement, but not later than 14 days after withdrawal of the Contract, the goods or property received from the Seller to: AKC REAL GROUP sro, Vinařického 940/20, 702 00 Ostrava - Přívoz, Czech Republic, or at an address agreed in writing by the buyer with the seller.

The Buyer will attach a completed document titled "Withdrawal Form" to the returned goods and clearly mark the consignment.
In the event that the buyer submits with the completed document entitled "Withdrawal Form" to the Seller, through the place of delivery and dispatch of the selected supplier, the Seller shall bear the costs associated with returning the goods to the Seller. Otherwise, it will bear all the costs associated with returning the goods to the buyer.
The goods must return the buyer complete, ie including all the supplied accessories, complete documentation, undamaged, clean. The buyer is obliged to ensure that the goods are not damaged during transport to the seller.
If it is not possible to return the goods by their nature through their shipment, the buyer and the seller will agree on the way of returning the goods through another carrier.

Refund of funds

If the buyer withdraws from the purchase contract, the seller shall return it without undue delay, not later than 14 days after the withdrawal, all funds, including delivery costs, which he has accepted from the buyer in the same way as he has accepted . The Seller shall return to the buyer the received funds in another way only if the buyer has agreed with it and the buyer does not incur any additional costs. However, the seller is not obliged to return the received funds to the buyer before the buyer transfers the goods to the seller.
If the buyer returns damaged goods, the seller is entitled to compensation, which may be unilaterally offset against the purchaser's claim for repayment of the purchase price.
If the buyer opts for a different than the cheapest way of delivering the goods the seller offers, the seller returns the buyer the cost of delivering the goods only in the amount corresponding to the cheapest way of delivering the goods.